1. Introduction
Home Energy London is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and the rights you have under UK data protection legislation.
By using our services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
2. Who We Are
Home Energy London is a trading name of Smooth Stone Services Limited. We provide:
• Domestic Energy Performance Certificates (EPCs)
• Domestic Energy Assessments
• Retrofit Assessments
• Energy efficiency advice
• Related property energy services
3. Data Controller
For the purposes of UK data protection legislation, Smooth Stone Services Limited, trading as Home Energy London, is the Data Controller responsible for the personal information described in this Privacy Policy. If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details at the end of this document.
4. Information We Collect
Depending on the service you request, we may collect the following information.
Personal Information
• Name
• Postal address
• Email address
• Telephone number
Property Information
• Property address
• Construction details
• Heating and hot water systems
• Windows, insulation and ventilation
• Property measurements
• Energy performance data
Assessment Records
• Site notes
• Sketch plans
• Audit photographs
• Supporting documentation
• EPC assessment data
Payment Information
Where payment is made electronically, payments are processed securely by our payment provider. Home Energy London does not store your full payment card details.
5. Why We Collect Your Information
We collect personal information to:
• arrange appointments
• carry out energy assessments
• produce Energy Performance Certificates
• comply with accreditation requirements
• lodge EPCs on the Government Register
• issue quotations and invoices
• communicate with you
• comply with legal and regulatory obligations
• maintain assessment records
We only collect information that is necessary to provide our services.
6. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent (where required)
7. Who We Share Information With
We only share information where necessary for the delivery of our services or where required by law. This may include:
• ECMK Accreditation Scheme
• Government EPC Register and Register Operator
• Quality Assurance Auditors
• Regulatory authorities
• Professional advisers
• Secure payment providers
We do not sell your personal information.
8. Assessment Photographs
Assessment photographs form part of the official assessment record. They may be taken solely to:
• support the EPC assessment
• satisfy accreditation requirements
• support quality assurance audits
• provide assessment evidence
Assessment photographs are never used for advertising or marketing without your separate consent.
9. International Transfers
We do not routinely transfer personal information outside the United Kingdom. Should an international transfer become necessary, appropriate safeguards will be implemented in accordance with UK data protection legislation.
10. How Long We Keep Your Information
Assessment records are retained only for as long as necessary to comply with:
• legal obligations
• accreditation requirements
• regulatory requirements
• professional record-keeping obligations
When information is no longer required, it will be securely deleted or destroyed.
11. Data Security
We take appropriate technical and organisational measures to protect your information against:
• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure
Although no electronic system can ever be completely secure, we take reasonable steps to safeguard all personal information entrusted to us.
12. Automated Decision-Making
Home Energy London does not use automated decision-making or profiling when providing its services.
13. Children’s Information
Our services are intended for adults. We do not knowingly collect or process personal information relating to children.
14. Your Rights
Under UK data protection legislation you have the right to:
• request access to your personal information
• request correction of inaccurate information
• request deletion where appropriate
• request restriction of processing
• object to certain processing
• request data portability where applicable
• withdraw consent where processing is based on consent
• lodge a complaint with the Information Commissioner’s Office (ICO)
Some of these rights may be limited where we are legally required to retain information.
15. Cookies
Our website uses cookies to improve functionality and understand how visitors use our website. Where required by law, you will be asked for your consent before non-essential cookies are placed on your device. Further information is available in our Cookie Policy.
16. Marketing
We will only send marketing communications where you have chosen to receive them. You may withdraw your consent at any time by contacting us or using the unsubscribe link included in our emails.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, accreditation requirements or our services. The latest version will always be available on our website.
18. Contact Us
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us. Home Energy London A trading name of Smooth Stone Services Limited
Email: info@homeenergy.london
Website: www.homeenergy.london
19. Complaints
If you are unhappy with the way we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve your concerns. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).